cloud call center technology

May 25, 2018

TCN Improves Customer Insights with Its Cloud Call Center Platform

Posted In: Agent Efficiency, Business Intelligence, Cloud Call Center Software Author: TCN

Recently, TCN introduced several updates for its cloud call center platform with more to be rolled out throughout 2018. Here is a brief recap of their latest call center technology updates, all of which offer opportunities to enhance customer relationships and improve business analytics and insights. 1. Speech Analytics Enhance Cloud Call Center Platform Speech […]

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Mar 19, 2018

How Automatic Call Distribution Increases Call Center and Agent Efficiency

Posted In: Agent Efficiency, Strategy Author: TCN

If call center efficiency were a matter of bootstraps alone, many fantastic call center operations would be outpacing their competition – it’s an industry known for setting goals and achieving them. Heightened efficiency in a world of metrics and analytics, however, is not about sheer effort. The real trick is in finding the levers that […]

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Feb 12, 2018

How Automatic Call Distribution Increases Call Center and Agent Efficiency

Posted In: ACD, Agent Efficiency, Business Intelligence, Strategy Author: TCN

If call center efficiency were a matter of bootstraps alone, many fantastic call center operations would be outpacing their competition – it’s an industry known for setting goals and achieving them. Heightened efficiency in a world of metrics and analytics, however, is not about sheer effort. The real trick is in finding the levers that […]

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Sep 25, 2017

Improving Contact Center Agent Efficiency Using Cloud Based, Blended Call Flows

Posted In: Agent Efficiency, Business Intelligence, Cloud Call Center Software, Inbound, Outbound, Press, Strategy Author: Mckay Bird

Businesses might be looking for a cloud based call center that enhances inbound calls to improve customer satisfaction and increase customer loyalty. Then again, they might need a call center platform that helps agents adhere to current standards and regulations, particularly when making outbound calls to sell products or collect payments. Maybe they need a […]

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call center software

Apr 22, 2016

The Multichannel Call Center and Its Impact on Customer Service and Agent Efficiency

Posted In: Agent Efficiency, Business Intelligence, Cloud Call Center Software, Strategy Author: Adam Dummar

When looking back on how technology has revolutionized communication, we often point out the physical changes. Who could fathom using some of the earliest forms of long distance communication methods such as smoke signals and carrier pigeons in today’s modern society?

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call center agent efficiency

Apr 15, 2016

How to Gain Greater Insight into Call Center Agent Efficiency

Posted In: Agent Efficiency, Business Intelligence, Cloud Call Center Software Author: TCN

No one really argues the benefits of big data anymore, particularly as it relates to workplace analytics. With advanced insights in hand, you can effectively manage call center agents and ensure they’re aligned with your organizational mission and strategy, all of which deliver improved business value and a competitive advantage in the marketplace.

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Mar 25, 2016

7 Ways BI Improves Agent Efficiency & Productivity in the Call Center

Posted In: Agent Efficiency, Business Intelligence, Cloud Call Center Software Author: Dave Bethers

Improved agent efficiency and productivity turn call centers from a cost into a profit. The two qualities can also create a competitive advantage, which is key for growing organizations. If customers receive the help they need quickly and courteously, they’re more likely to stick with a company and spread the word about the experience with […]

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Mar 23, 2016

How Technology Impacts Agent Efficiency in the Call Center

Posted In: Agent Efficiency, Business Intelligence, Cloud Call Center Software Author: Kerry Sherman

Businesses adopt call center technology—any technology, really—to accomplish two goals: lower costs and grow profits. Sometimes referred to as the double-sided coin of efficiency and productivity, managers and executives are constantly seeking new ways to drive more value from it. In particular, they wonder how their “coin” of a solution can drive individual call center […]

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Jun 24, 2015

Work Smarter: Increase Agent Efficiency with TCN

Posted In: Agent Efficiency, Business Intelligence, Cloud Call Center Software, Strategy Author: TCN

Workplace efficiency — it’s on the tip of everyone’s tongues as organizations seek to make the most of every hour of the workday. And while your call center agents are “busy,” are they productive? Are you providing them with the tools and training to be both? Join us this Thursday, June 25, at noon MT […]

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Jun 15, 2015

TCN Call Center Webinar: How to Improve Agent Confidence and Boost Efficiency and Productivity

Posted In: Agent Efficiency, Conferences & Events, Press, Webinars Author: TCN

WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a webinar titled “TCN’s Agent Efficiency: Born in the Cloud.” The webinar will educate call center managers on how to ensure that agents have the tools and confidence at their disposal to perform […]

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