Feb 10, 2015

Improving Agent Efficiency at Collection-based Call Centers

Posted In: Agent Efficiency, Cloud Call Center Software Author: TCN

Collection-based call center managers provide leadership, cutting-edge initiatives, strategically-mapped directives, and creative solutions as challenges arise. You strive to help your team achieve a solid remittance commitment from severely troubled and/or delinquent debtor accounts while adhering to industry protocols. One way to increase remittance is by improving agent efficiency, which helps accomplish several additional goals: […]

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Oct 15, 2012

TCN Announces Free Instructive Webinar on Brand-Spanking New Agent Efficiency Tools

Posted In: Agent Efficiency, Conferences & Events, Press, Webinars Author: TCN

St. George, UT—After a swarm of innovations and upgrades to its award-winning cloud dialing platform, TCN will momentarily collect its breath and lead an orienteering course designed to help clients take advantage of Platform 3.0’s agent efficiency tools. Participants will see how TCN’s features increased one company’s agent productivity by 7% per agent. All registered […]

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