Call Center, Agent Gateway, Compliance, COVID-19

Sep 22, 2020

How Your Call Center Can Benefit from TCN Agent Gateway

Posted In: Agent Efficiency Author: Marie Christenson

Wouldn’t it be nice if your call center agents had one place to turn to when handling a call with a customer? One place to get the assistance and information they need to resolve customer inquiries? For a call center agent, a workday is filled with numerous tasks that can be hard to keep track […]

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interactive voice response IVR

Sep 18, 2020

What Your IVR Software System Says About Your Organization

Posted In: IVR Author: Marie Christenson

Implementing an Interactive Voice Response system into your contact center can bring many benefits. How you choose to customize your IVR can say a lot about your organization. Your IVR system is the first thing customers interact with when contacting your business, which is why it is important to have an elite setup that starts […]

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debt management and collections system, debt collection software

Sep 14, 2020

4 Ways TCN’s Software Helps With Debt Management and Collections

Posted In: Collections Author: Nathan Campbell

Collection agencies are continually searching for the best ways to maximize bill collection effectiveness and increase agent morale. TCN’s cloud-based debt collection software increases revenue and can drastically boost recovery rates with an intelligent, predictive dialer system. Agent productivity can then significantly rise while eliminating downtime, wasted time on manual and in-between calls that allow […]

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call center software

Sep 11, 2020

How to Exceed Customer Expectations with Cloud-Based Call Center Software

Posted In: Cloud Call Center Software Author: Hannah Gardine

Expectations are a part of life. Everyone has them, and everyone in the business world does their best to meet the expectations of consumers. As a call center manager, exceeding customer expectations is the ultimate goal. Customer expectations have changed dramatically as a result of the COVID-19 pandemic. As customers are staying home more often, […]

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virtual call center, work from home

Sep 08, 2020

Virtual Call Center: The New Leading Edge Advancement

Posted In: Cloud Call Center Software Author: Marie Christenson

Being connected with others is important now, more than ever. From emails and phones to texts and video chat, technology has made it possible to connect with people anywhere and anytime. Contact centers are not excluded from the technology trend. Having a virtual call center makes it possible to perform everyday operations from everywhere. Agents […]

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Call Center Workforce Management Software

Sep 03, 2020

Your Call Center Workforce Management Software Basics

Posted In: WFM Author: Marie Christenson

A contact center’s overall goal is to have a profitable and productive workforce. Implementing a Workforce Management (WFM) program into your contact center helps your organization achieve and maintain operational efficiency. It’s surprising how having a broader understanding of your call center’s needs can reveal insights that help take you to the next level. Forecasting […]

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Call center software

Aug 31, 2020

TCN Monthly Recap – September 2020

Posted In: Now Trending Author: Marie Christenson

As the call center industry adjusts to the unprecedented changes of COVID-19, it is recognized as an industry that concentrates on employees and provides excellent customer experience. As more and more contact centers implement cloud-based technology, organizations are seeing improved results in efficiency and performance. Industry Trends Take a look at everything you need to […]

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what is automatic call distribution ACD

Aug 28, 2020

Question: What is Automatic Call Distribution (ACD)?

Posted In: ACD Author: Nathan Campbell

An Automatic Call Distributor, or ACD, is an essential part of a call center software system that handles and answers incoming calls and routes them to a specific agent or department within a company. TCN uses the most advanced ACD cloud-based software in the industry, routing calls to the best agent based on many factors, […]

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