Jul 10, 2013

Inbound Call Business Solutions

Posted In: Business Intelligence, Cloud Call Center Software, Inbound Author: TCN

If your business is looking for a new way to assist your customers with sales, order processing, billing, payments, or simply answering questions, you may be interested in inbound call centers. Depending on your budget for services, these call centers can be set up within your company, offsite, or even overseas to assist in handling […]

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Jul 09, 2013

Outbound Call Center Solutions

Posted In: Business Intelligence, Cloud Call Center Software, Outbound Author: TCN

Outbound call centers can provide a wide variety of benefits to your company. Outbound call centers allow your company to be proactive in selling products, collections, customer care, and much more. The call center department can be outsourced anywhere in the world, depending on your budget, or can be onsite if you choose. These outbound […]

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Jul 02, 2013

Customer Service Made Easy with TCN

Posted In: Cloud Call Center Software Author: TCN

Customer service is defined as the ability to provide service to your customers before, during and after a sale. If your business’ priorities include assisting your customers with sales, order processing, billing and payments, or simply answering questions, you may need to improve or expand your customer service department. Depending on the needs of your […]

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Jun 25, 2013

TCN: A Solution for Any Problem

Posted In: Business Intelligence, Cloud Call Center Software, Press Author: TCN

TCN has a solution for any of your customer service needs. Our services include: Inbound Calling Solutions. From sales, order processing, billing and payments, or simply answering questions, you may be interested in inbound call solutions. Depending on your budget for services, these call centers can be set up within your company, offsite or even […]

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Apr 02, 2013

Top IVR Choice for 2013

Posted In: Cloud Call Center Software, IVR, Press Author: TCN

TCN’s leading call center cloud technology – Platform 3 (P3) – offers intuitive templates and call flow wizards delivering quick configuration of even sophisticated IVR scripts that can be put into production in within minutes. Powerful scripting can implement customized voice recordings, menu presentation, and skills based routing options, including sub-second transfers to the next […]

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Jan 09, 2013

Voice Broadcasting As Part Of A Holistic Strategy

Posted In: Cloud Call Center Software Author: TCN

The best tip to keep in mind is that Voice Broadcasting is a tool and needs to be implemented as part of an overall treatment plan that includes (or at least considers) other tools such as manual dialing, preview dialing, predictive dialing and blended inbound. As each application has benefits and restrictions, agencies should consider […]

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Dec 03, 2012

Hosted Call Center Pioneer adds a Trio of Innovative Efficiency Tools

Posted In: Cloud Call Center Software, Press Author: TCN

St. George, Utah—In keeping with their long tradition providing consistent value through innovation, TCN Inc. announces the release of exciting new features to enhance call center efficiency. Designed to maximize productivity, Campaign Linking takes the guesswork out of scheduling outbound calling campaigns, ensuring no downtime between them. Agents remain productive as they seamlessly move from […]

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Nov 05, 2012

TCN Announces New Licensing Arrangement for Cloud-based Dialing: The Allure of Owning a Dialer Receives the Coup de Grâce

Posted In: Cloud Call Center Software, Press Author: TCN

St. George, UT—TCN announced today the release of its new BYOM (Bring Your Own Minutes) service. Many call centers use a premise-based dialer, but dabble in hosted dialers. Most are tired of maintaining the obsolete onsite dialer, but many get such good rates from their telco carriers that they can’t justify moving all their traffic […]

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Feb 14, 2012

Why the Government Uses Call Center Technology

Posted In: Cloud Call Center Software Author: TCN

Government Call Center Solutions What Are the Benefits? Elections are looming. Constituents want responses to their phone calls, letters, or emails. A proposition may pass unless the troops are mobilized. Mailers, emails, and door-to-door approaches are limited and costly. Phone calls are too expensive and labor intensive. For all of these reasons and more, the […]

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Sep 09, 2011

Top 10 list when considering a Cloud-Based Contact Center Solution

Posted In: Cloud Call Center Software, Press Author: TCN

Companies need to do more with less. By using cloud-based Contact Center solutions, agencies can leverage the most sophisticated Outbound and Inbound calling technologies available, increasing available resources without capital outlay or new staff. In selecting a hosted Contact Center solution for customer service centers or call centers, keeping the following 10 points in mind […]

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