Jun 16, 2017

Recapping the Great Lakes Credit and Collection Association Annual Conference 2017

Posted In: Conferences & Events, Press Author: Hyrum Wray

At the first Great Lakes Credit and Collection Association (GLCCA) Annual Conference last May, credit and collection professionals gathered to discuss several relevant topics. One concerned compliance on both regional and national levels. George Buck, President Emeritus of Frost-Arnett, shared insights about his beloved topic: the accounts receivable management (ARM) industry. Other experts, including John […]

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TCN at the National Alliance of Buy Here, Pay Here Dealers Conference

Posted In: Automotive, Collections, Conferences & Events Author: Mckay Bird

The National Alliance of Buy Here, Pay Here Dealers (NABD) serves automotive dealerships that employ a buy here, pay here (BHPH) methodology. The approach allows dealerships to extend a line of credit to purchasers who have poor credit history or who otherwise lack funds to buy a vehicle. DriveTime may be one of the better-known […]

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May 30, 2017

TCN Recap: National Healthcare Collectors Association Spring Conference

Posted In: Compliance, Conferences & Events, Healthcare, Press Author: Bryce Payne

The National Healthcare Collectors Association (NHCA) held its 47th Annual Spring Conference recently in Scottsdale, Arizona. We attended many sessions and networked with a number of people in the healthcare collections industry, leaving with takeaways and insights into common collection agency struggles. In particular, we garnered significant information related to technology and compliance concerns. Healthcare […]

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tcpa compliant happy agents

Jul 14, 2016

TCN Call Center Webinar: A Positive Outlook on Current and Future Landscape of TCPA

Posted In: Compliance, Conferences & Events, Webinars Author: TCN

St. George, Utah – January 14, 2016 – TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a free webinar with Attorney Eric Allen of Allen, Mitchell & Allen, PLLC to discuss the current and future landscape surrounding the Telephone Consumer Protection Act […]

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call center business intelligence

Feb 12, 2016

SSON and TCN Webinar: Best Practices in Business Intelligence and Analytics for Call Centers

Posted In: Business Intelligence, Conferences & Events, Press, Webinars Author: TCN

St. George, Utah – February 12, 2016 – TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a free webinar with Shared Services & Outsourcing Network (SSON) on Thursday, February 18 at 12:00 PM ET to discuss best practices in Business Intelligence (BI) […]

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Jan 14, 2016

TCN Call Center Webinar: New Year, New Opportunities: What’s Your Call Center Resolution for 2016?

Posted In: Business Intelligence, Conferences & Events, Strategy, Webinars Author: TCN

St. George, Utah – January 14, 2016 – TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a free webinar titled, “New Year, New Opportunities: What’s Your Call Center Resolution for 2016?” on Thursday, January 28 at noon, MDT (2 pm, EDT). The […]

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Oct 20, 2015

TCN Call Center Webinar – Business Intelligence: Performance Metrics and Strategy

Posted In: Business Intelligence, Conferences & Events, Now Trending, Press, Webinars Author: TCN

WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a webinar titled “Business Intelligence: Performance Metrics and Strategy,” on Thursday, October 22 at noon, MDT (2 pm, EDT). The informative webinar will educate attendees on how to successfully use and interpret TCN […]

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Oct 12, 2015

TCN Expands Strategic Partnership with CreditSoft Solutions to Accelerate Adoption of Cloud-Based Call Center Technology in Australia

Posted In: Collections, Conferences & Events, Partners, Press Author: TCN

Sydney and St. George, Utah — October 12, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, today announced its expanded partnership with CreditSoft Solutions, an Australian-based provider of competitive technology solutions for the credit and collections industry. Originally formed in 2013, the […]

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Aug 11, 2015

TCN Call Center Webinar: Best Practices in Business Intelligence, Analytics and Reporting

Posted In: Business Intelligence, Conferences & Events, Press, Webinars Author: TCN

WHAT: TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a webinar titled “Call Centers + Analytics: A Business Intelligence Platform from TCN” on Thursday, August 20 at noon, MDT (2 pm, EDT). The informative webinar will educate attendees on how to successfully […]

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Jul 20, 2015

TCN Call Center Webinar: Increasing Customer Satisfaction Using Innovative Techniques

Posted In: Conferences & Events, Inbound, Press, Webinars Author: TCN

St. George, Utah – July 20, 2015 – TCN, Inc.,a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a webinar titled “Call Queue Back: Increasing Customer Satisfaction Using Innovative Techniques” on Thursday, July 23 at noon, MDT (2 pm, EDT). The informative training webinar will […]

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