Oct 13, 2016

Combat These Common Customer Service Challenges by Empowering Your Call Center Team

Posted In: Cloud Call Center Software, IVM, IVR Author: Terrel Bird

Providing excellent customer service is a top goal for many – if not most – companies. While there are some intangibles that come into play, for example, some employees excel at making connections with customers and smoothing over difficult situations, there are also many ways to arm your team to ensure that everyone feels empowered […]

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Aug 03, 2015

The IVR Solution: Customer Service Best Practices

Posted In: Business Intelligence, Cloud Call Center Software, IVM, IVR Author: Mckay Bird

For many people, calling customer service ranks right up there with going to the dentist or visiting the DMV on a list of their least favorite things. It’s viewed as tedious, potentially painful and time-intensive; but it turns out, it’s actually a lot worse than most people realize. The average American spends more than 30 […]

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speech analysis

Jun 04, 2015

Is Speech Analysis the Key to Ensuring Customer Satisfaction for Call Centers?

Posted In: Cloud Call Center Software, IVM, IVR Author: TCN

One of the keys to running a successful call center is making sure that the customers on the other end of the line are happy when they’re working with your call agents. If your agents are calling with great news for a client, that can be an easy goal to meet; unfortunately we’re not always […]

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May 13, 2015

Maximize Your Efficiency with Blended Call Centers

Posted In: Business Intelligence, Cloud Call Center Software, Inbound, IVM, IVR, Outbound Author: TCN

Changing gears when transitioning between outbound and inbound calling can be a major headache for agents working in on-premise, hardware-based call centers. However, by implementing a blended agent gateway feature into your call center’s setup, agents will have comprehensive support in both inbound and outbound scenarios and be able make the transition seamlessly while meeting […]

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Jun 21, 2013

Event Notification with TCN

Posted In: IVM, Press Author: TCN

Is your company hosting a community picnic? Is your organization having an open house for a new office location? Is your school having a large event on your college campus? Launching a new exhibit, product or service? Don’t have time to mail save the date cards? Don’t waste money hiring staff to make phone calls […]

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