Platform Update: Distributed Agent for Call Centers

call center software

Jun 26, 2020

Posted In: Platform Updates Author: Mckay Bird

Advancing Innovation

A decade ago, the idea of integrated agents using an omnichannel communication solution was merely theoretical. However today, platforms like TCN are quickly advancing call center technology making it easier for businesses to connect with consumers on their terms. Make no mistake, innovation in the call center market is accelerating rapidly.

From the famous words of futurist and best selling author Ray Kurzweil:

“Technology goes beyond mere tool making; it is a process of creating ever more powerful technology using the tools from the previous round of innovation.”

A true cloud-based call center platform should be built upon the tools already created. Due to COVID-19, we have seen a surge of businesses switch to cloud-based technologies as evidenced by the recent uptick in using at-home agents.

TCN has always been committed to product innovation. This mindset of continuous development has pushed our teams to release regular product updates that ensure you have access to the best call center platform.

 

TCN Distributed Agents

We recently released what we are calling: TCN Distributed Agent for Call Centers. This update will be primarily behind the scenes and unnoticeable to clients. Our upgraded infrastructure will bring additional upgrades to greatly improve the TCN platform offering as well as provide additional stability, flexibility, and redundancy.

As always, we understand that uptime is critical to any business continuity plan. Careful measures go into each platform update — including thoroughly and rigorously testing developments prior to release.

To learn more about how TCN can help your call center scale by utilizing a cloud-based solution, download our Comprehensive Guide for Call Centers.

About the Author: Mckay Bird

Mckay Bird is the Chief Marketing Officer for TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Mckay oversees all marketing operations, campaigns and conferences including; content production, email marketing, and other inbound marketing activities.