Dec 20, 2011

TCN Introduces No-Hassle Manual Dialing to Automated Call Campaigns

Posted In: Predictive & Manual Dialer, Press Author: TCN

St. George, UT—TCN Inc. announced today the release of its Manual Dialing component to its Agent Gateway automated dialing campaigns. Although technology often liberates and empowers, it can concomitantly restrict. Take, for example, call agents logged in to an automated inbound-outbound call campaign. A promising interaction with a customer ends abruptly when that customer loses […]

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Oct 20, 2011

TCN Selected As Top 6 Predictive Dialer

Posted In: Predictive & Manual Dialer, Press Author: TCN

The Collection Advisor this month choose TCN as a top 6 predictive dialer vendor and asked for advice to reach “right-party contacts.” Predictive dialers use algorithms to predict the average time it will take for calls to be answered, then the collector availability adjusts the calling rate accordingly. By moving through the call lists more […]

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May 26, 2010

TCN Releases “True Blended” Agent Gateway and Predictive Dialing

Posted In: Predictive & Manual Dialer, Press Author: TCN

TCN is pleased to announce the release of its True Blended call technology. Building upon TCN’s innovative customizable outbound predictive dialer and agent gateway, TCN has now added an inbound component. Together, these outbound and inbound call technologies provide TCN clients with truly blended Agent Gateway and Predictive Dialing capabilities.

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Jun 30, 2009

TCN Analyzes Agent Login and Predictive Dialing Preformance

Posted In: Predictive & Manual Dialer, Press Author: TCN

St. George, UT (PRWEB) June 30, 2009 — Picking a dialing vendor is a lot like interviewing potential best friends (à la Paris Hilton) or vetting Supreme Court candidates: there is no shortage of relevant variables or people clamoring that their perspective is best. In the case of dialing technology, a plethora of variables, competing […]

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Apr 27, 2009

TCN Releases Web-Based Predictive Dialer — Agent Gateway Also Unveiled

Posted In: Predictive & Manual Dialer, Press Author: TCN

April 27, 2009 St. George, UT – Once every so often an innovation appears that transforms industries. Like the tractor to sharecropping, TCN’s new technology advancements will revolutionize accounts receivable management, political campaigning, marketing, call centers and other verticals. For the first time ever, a fully web-based, no hardware/software, sub-second-connecting predictive dialer is available to […]

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