call center management

Jul 13, 2015

Meeting the Challenges of Call Center Management Head-on

Posted In: Business Intelligence, Cloud Call Center Software, Strategy Author: Mckay Bird

The world of the modern call center is high-stakes, high-speed, and high-pressure. Managing all the moving parts can be a major challenge for anyone, but with access to the right tools, you can overcome those challenges. Let’s take a look at some of the biggest hurdles facing call centers today according to some experts in […]

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Jun 24, 2015

Work Smarter: Increase Agent Efficiency with TCN

Posted In: Agent Efficiency, Business Intelligence, Cloud Call Center Software, Strategy Author: TCN

Workplace efficiency — it’s on the tip of everyone’s tongues as organizations seek to make the most of every hour of the workday. And while your call center agents are “busy,” are they productive? Are you providing them with the tools and training to be both? Join us this Thursday, June 25, at noon MT […]

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cloud based call center

Jun 16, 2015

The 3 Key Benefits of Cloud-based Computing for Call Centers

Posted In: Cloud Call Center Software, Strategy Author: Terrel Bird

The call center industry is shifting away from on-premise solutions, and it’s a change that’s making contact centers more efficient, flexible, and safe. DMG Consulting predicts the number of call centers using a cloud-based framework will double throughout 2015. Tom Nolle, president of CIMI Corp., believes that cloud adoption will continue to pick up in […]

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