Feb 25, 2016

Top VoIP Network Security Tips for 2016

Posted In: Privacy & Data Security, Strategy, VoIP Author: Jesse Bird

Business owners everywhere are discovering the advantages of implementing Voice over Internet Protocol (VoIP)—a communication technology that offers a cost-effective alternative to traditional business telephone lines. VoIP can even integrate elements such as voicemail, instant messaging (IM), texting and video conferencing into your phone system.

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Feb 18, 2016

VoIP for SMBs: Making the Transition

Posted In: VoIP Author: Mckay Bird

It’s a question many small and midsize business (SMB) owners face, but one that isn’t always as easy to answer as it seems: How do we move from our traditional landline phones to a Voice over Internet Protocol (VoIP) system? There are a number of issues and variables that should be taken into account before […]

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Feb 11, 2016

How Cloud-Based VoIP is Improving Connectivity

Posted In: Business Intelligence, Cloud Call Center Software, VoIP Author: Jon McDonald

In a world where remote workers are becoming increasingly more common, cloud-based VoIP systems are similarly becoming a necessity for today’s successful call center. According to industry analyst, Mark Haranas, “Solution providers in the unified communication and VoIP space need to start shifting from on-premise to cloud-based solutions or risk being left in the dust.”

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Dec 22, 2015

Will Nomadic VoIP Revolutionize Your Call Center or Go to Work Elsewhere?

Posted In: Cloud Call Center Software, VoIP Author: Mckay Bird

After 20 years of quietly and steadily acclimating into the modern workplace, Voice over Internet Protocol (VoIP) technology has done what any incredibly talented service center employee would do in its situation: stand up.

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Dec 17, 2015

What You Should Know About IP Telephony Security

Posted In: Privacy & Data Security, Strategy, VoIP Author: Jesse Bird

With new stories about recent cyber attacks and security breaches becoming increasingly commonplace, the issue of security for IP telephony is one that can no longer be ignored. Even companies with large, sophisticated systems like Target have found themselves the subject of data attacks by hackers aiming to collect customer information like social security numbers, […]

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Nov 17, 2015

The Rise of VoIP with Remote Agencies

Posted In: Business Intelligence, Cloud Call Center Software, VoIP Author: Mckay Bird

Telecommuting and remote offices are on the rise and will likely continue to grow in popularity as technology that makes it easier and easier to remain in touch with coworkers improves. Currently more than three million U.S. workers work remotely at least part of the time. Workers enjoy the flexibility and convenience of working away […]

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Nov 05, 2015

Will VoIP Spell the End of the Telephone As We Know It?

Posted In: Business Intelligence, Cloud Call Center Software, Now Trending, VoIP Author: Mckay Bird

Children today have little idea what a payphone is. They’ve likely never inserted a quarter to make a three-minute call. And chances are even slimmer that they’ve ever seen, much less used, a rotary dial. Or an answering machine. To them, the telephone functionality of the past has simply been consolidated into a single mobile […]

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Oct 29, 2015

Is VoIP Telephony the Solution for Your SMB?

Posted In: Business Intelligence, Cloud Call Center Software, VoIP Author: Mckay Bird

For most small and mid-sized businesses (SMBs) looking at telephony solutions, there can be many questions about whether to choose a traditional system or one that runs on Voice over Internet Protocol (VoIP). Business owners must often weigh the benefits and potential challenges of VoIP against the perceived stability and history of traditional systems. Let’s […]

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SIP trunking VOIP

Oct 27, 2015

Streamlining Your VoIP Communications with SIP Trunking

Posted In: Business Intelligence, Cloud Call Center Software, VoIP Author: Adam Dummar

It wasn’t too long ago that businesses replacing their traditional telephony service with Voice over Internet Protocol (VoIP) were viewed as reckless. The telephone was seen as too essential and too sacred to simply be handed over to the unmoored zeroes and ones zipping about the uncharted waters of the Internet. Fast forward a decade […]

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Oct 22, 2015

The Internet of Things and the Future of VoIP

Posted In: Now Trending, VoIP Author: Jesse Bird

George Orwell’s 1984 is one of the most seminal dystopias in all of literature. Set in an authoritarian future, one of the novel’s more fascinating details is the ubiquitous presence of a technology called the telescreen. Part television and part security camera, the telescreen is an always-connected, two-way street of thought control and personal vulnerability. […]

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