May 08, 2019

TCN Announces Integration Partnership with Envision, Enhancing Its Cloud Contact Center Platform with Workforce Optimization

Posted In: Press, WFO Author: TCN

SEATTLE & ST. GEORGE, Utah, May 8, 2019 — TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced its integration partnership with Envision, a leading technology provider that specializes in the contact center workforce optimization market. Through this partnership, TCN will integrate its […]

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call center kpi tools and tricks

May 11, 2018

Call Center Management Tools and Tricks

Posted In: Business Intelligence, Strategy, WFM, WFO Author: TCN

Customer-centric communications should be no-brainers, particularly with the tools and best practices available today. And yet, customers still complain about poor customer service, long hold times, and cumbersome technology. All they want to do is make a monthly payment on their phone bill or car lease. But they can’t. They get caught in a never-ending […]

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TCPA Compliance

Dec 02, 2015

Workforce Management and Optimization for Call Center Managers

Posted In: Business Intelligence, Cloud Call Center Software, WFM, WFO Author: TCN

Data analysis can help boost your call center’s productivity by measuring performance metrics and enabling you to track call center employees’ performance. TCN’s call center workforce management functionality has easy-to-use reporting tools can help you to optimize your workforce while providing targeted support.

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